…“The difference between service and hospitality, is that Service is getting someone the thing that they ordered in a timely, efficient and correct way. Hospitality is how you make that person feel when you do that. Service is black & white, hospitality is color “…. - Will Guidara
<aside> ☝ In Bargruppen the guests return because of the experience we create, not because of marketing hype or elaborate branding strategies.
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The following of this manual will touch upon topics you must learn to be an accomplished service professional. This manual is just the beginning, and is designed as a beginners tutorial, the real work starts after you have learned the topics in the manual.
If you want to be the best at what you are doing, you have to be prepared to go the extra mile. There has never been, nor will there ever be, a person in this industry that knows everything there is to know. Keep that in mind and never stop acquiring new knowledge.
We want to help you develop and to find your path within the company. If there are any parts of this manual you find difficult to grasp, do not be afraid to ask.
<aside> ☝ The role of a bartender is to serve consistently high quality drinks to a varying number of guests, through knowledge of products, skills and interaction. Keep clean, organized and always prepare for storm.
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Your guests satisfaction comes before everything else, and you need to be committed to making sure your guests are left with the best possible impression of both you and your bar.
Bartenders are regarded as experts who guides social occasions through conversation and drink mixing. While guests and their needs are the first priority, there are other tasks and roles you will need to fill. From cleaning to comforting, near accounting level splitting bills and near chemist level combining of fluids. And all the while the attention to company costs and stock is ever present.
While bartending you are:
These aspects of bartending do not occur exclusively to one another, and the truly great attend to all simultaneously and makes it look effortless. You should at all times work on your techniques and speed, and try new ways to combine these tasks, in order to make your service as effective as possible.
Examples of combinations: