The following is fundamental to your success in this industry and to the company’s success. Dive in and absorb all you can. Ask anyone if you have any questions, after all we are all here for the same reason:

“Impressing our guests so they return with new guests”.

1. Introduction

The 10 service commandments

What is Bargruppen?

We are Service Professionals

Being a bartender

2. Reaction Management

Managing reactions

Surroundings

Hospitality

Product

Delay

3. In depth

What your job is

Your station

Cocktail Techniques

Bar Equipment

Product knowledge

Fruit Handling Procedures

Exam overview